Terms & Conditions
PROVIDE US WITH A REASONABLE & GENUINE WRITTEN QUOTATION FOR A VEHICLE OF SIMILAR AGE & TYPE
WITH SIMILAR OR BETTER CONDITIONS, AND WE WILL ATTEMPT TO BEAT THAT "GENUINE" CHEAP PRICE.
WE ARE A GOLD COAST "FAMILY" CAR RENTAL COMPANY OPERATED BY A FAMILY FOR VISITING FAMILIES
WITH DISCOUNT CAR HIRE PRICES!
ALL RENTALS HAVE A MINIMUM* NUMBER OF DAYS HIRE!
(*Minimum Hire Times & Prices may be changed without notice due to Seasonal Demands & Availability of Vehicles!)
THE ONLY OPTIONAL EXTRA AVAILABLE IS "LIABILITY PREMIUM REDUCTION"! WE HAVE NO "HIDDEN COSTS", "SURPRISES",
"NASTIES" OR "ADD ONS"! WHAT YOU ASK FOR IS ALL YOU HAVE TO PAY FOR WITH NO SURPRISES TO WORRY ABOUT!
Although Tedious, & lengthier than most Terms & Conditions, contents herein advise almost every aspect of enquiries in detail!
* COOLANGATTA / GOLD COAST AIRPORT SERVICE AVAILABLE (Minimum Hire Periods Apply)
* BRISBANE AIRPORT SERVICES CURRENTLY SUSPENDED TILL FURTHER NOTICE
- Only Transfers are available from our Offices in Gold Coast, if pre-arranged!
- Only Transfers are available from our Broadbeach Office on Gold Coast, if pre-arranged!
WE ARE A LICENCED "OFF AIRPORT PREMISES SERVICE COMPANY". "AIRPORT RECOVERY FEE (ARF)"
SURCHARGE OF 10 PER CENT DOES NOT APPLY TO CAR RENTALS FROM OUR COMPANY!
AND, UNLIKE MOST CAR HIRE COMPANIES, WE DO NOT HAVE ADD-ON COSTS OF "RECOVERY FEE",
"SERVICE FEE", "VEHICLE REGISTRATION RECOVERY FEE", "AIRPORT RECOVERY FEE" OR EVEN "PREMIUM LOCATION FEE"!
THESE HIDDEN FEES CAN ADD UP TO BETWEEN 33 TO 44 PER CENT OF YOUR TOTAL RENTAL COSTS
AND ARE USUALLY ADDED ON AFTER TOTALLING YOUR COSTS FOR THE RENTAL!
Example: (Eff. 12 March 09 for a COROLLA / TIIDA for ONE WEEK till 19 March 09 Inclusive with STANDARD LIABILITY & EXCESS) :
With Our Competitors, the Base Rental Rate is $ 243.20 TO $ 293.00 and
with ADD-ONS your TOTAL RENTAL COST is $ 301.25 TO $ 433.15 for a COROLLA / TIIDA!
OUR TOTAL ON-LINE RENTAL COST is $ 218.89* with the same Liability & Excess AND
we supply you with the same Make & Model. However, we GUARANTEE YOU our Competitor's Dearer AUTOMATIC Version
at no extra charge! AND YOU STILL SAVE $ 24.31 - Always Look for a Full Price and not Gimmick Rates PLUS!
NEW** AUSTRALIA-WIDE ONE WAY RENTALS ! (EXCEPT WESTERN AUSTRALIA AT THIS STAGE)
PRICES AVAILABLE BY CALLING OUR OFFICE ! MINIMUM HIRE PERIODS AND RELOCATION CHARGES APPLY !
*RATES INCLUDE: Basic Liability Cover (Excess Applies. Liability Reduction (LRP) and Extra Liability Reduction (ELRP) Covers are available as hereunder) and Free Kilometres as specified for that class of vehicle. Excess kilometres are charged at 39 cents per kilometre over the specified free allowance each day. We ask that you refill the tank to the amount it was at the commencement of hire, otherwise charges for fuel will be made. Rates quoted are as per your choices. Prices change frequently and are subject to change without notice. ALL OUR RATES ARE IN AUSTRALIAN DOLLARS ONLY! You can check your currency exchange rate at our Home Page. An Exchange Link is available for your convenience. Rates are based on Season, Availability and Periodic Demands and Requirements. Online Reservations/Bookings are always discounted.
RATES EXCLUDE: Fuel, Oil, Government (State & Federal) Taxes, Under 25 and Over 70 Drivers and Right Hand Drivers where specific charges apply.For Drivers aged between 21+ and 24 years, an additional charge of $ 8.00 Per Day will be incurred. Charges for Drivers 21 and Under OR 75 years and Over (POA) available on request. Rates shown on the Web Site are for Drivers between 25 and 75 Years of Age. Learners Licences and L-plate Drivers are not acceptable AND ARE NOT ALLOWED TO DRIVE OUR VEHICLES EVEN IF THE PARENTS ARE PRESENT.
SPECIALS: Relates to any non-standard and/or non-brochure and/or non-advertised Rate and/or includes any Additional Services given gratis and free of charge with the Booking and which additional benefit to the Hirer is not normally offered or provided at a Discounted Rate. Non-Advertised Discounts and/or Specials whether by Telephone, Walk-in or Internet are offered at the Sole Discretion of this Company based on a case by case basis. Telephone Bookings are under the same obligations and the same Terms and Conditions as appear on this site.
LIABILITY COVER: Basic Liability cover is included in all our rates and is subject to the Terms & Conditions of the Rental Agreement and the Hirer meeting such conditions, and where the other vehicle can be fully identified and all details provided to the Owner immediately. There always is an amount of Liability applicable in the event of a Motor Vehicle Accident. In the unfortunate event of a Motor Vehicle Accident, sufficient funds MUST BE available in the Credit Card Holder's Credit Card as supplied to us at the commencement of the Hire in order to cover such an event. Please Note: Standard Liability is included in the normal cost of the Vehicle and provides Third Party Property Damage Cover ONLY. Liability Reduction Premium (at a nominal extra charge) provides a reduced Basic Liability Cover with exclusions for the "Acts of God", Hail, Storms, Single Vehicle (an accident not involving a collision between the rental vehicle and another vehicle, other than a parked vehicle) and/or Animal Damage.
LIABILITY REDUCTION PREMIUM (LRP) COVER: By payment of a Liability Reduction Premium (LRP) at commencement of the hire, liability may be reduced. A Liability of between $ 3,750.00 and $ 3,000.00 on ALL our Cars applies to all hires for drivers between 21 years and 69 years of age and covers Motor Vehicle Collisions ONLY.
Please Note: Regardless of whether you have your own Travel Insurance, a Deposit equal to your chosen Liability amount will be held on your Credit. Please make sure that this Office MUST hold funds sufficient to Cover the Hirers' Liability at any given time. Although Debit and/or Pre-Paid Cards (Electron, EFTPOS, Visa & MasterCard) may be used for payment, they will not replace ACTUAL Credit Cards which are required to be imprinted on your Rental Contract. Failure to have the required minimum available Credit Balance on your Credit Card will render all Liability Cover Null and Void and constitute Fraudulent Hire and Unlawful Use of a Motor Vehicle belonging to this Company. Liability Reduction must be nominated at start of rental as follows (Costs vary for shorter Periods of Hire) and reduces your Liability in the event of a Motor Vehicle Accident with another Identified Vehicle where all details are provided ONLY as follows:
Drivers' Age ((Please Note Liability Reduction Premium (LRP) & Extra Liability Reduction Premium (ELRP) Costs for Under 7 Days (Weekly Hire) vary. Costs available by telephoning the Office directly. Charges stipulated herein ONLY apply to Pre-Paid Bookings for a minimum hire of 7 Days. Optional Extras, including Liability Reduction, added either at the Time of Hire or after the original Booking has been processed WILL BE CHARGED at the higher non-discounted Standard Liability Rates.))
Drivers' Age Liability Discounted Reducer Premium Reduced Liability
25 through 69 years $ 3,000.00 $ 13.00 Per Day $ 550.00 (Based on 7 Day Hire)
25 through 69 years $ 3,000.00 $ 11.00 Per Day $ 1,250.00 (Based on 7 Day Hire)
22+ through 25- years $ 3,500.00 $ 19.35 Per Day $ 990.00 (Based on 7 Day Hire)
22+ through 25- years $ 3,500.00 $ 14.85 Per Day $ 1,320.00 (Based on 7 Day Hire)
70+ through 89 years POA POA Please Call the Office
18+ through 21 years POA POA Please Call the Office
Rates Effective: 1 October 2010 (Subject to change without notice)
For all other ages and Periods of Hire, Liability Reduction Premium varies and can be obtained on the phone! Pre-2004 Model Cars only carry Third Party Property Damage Insurance ONLY! Effective Sunday 1 May 2011, the Minimum Liability for SUV's for Drivers over 25 years of age is $ 3,500.00 which can be reduced to $ 990.00 and the Liability Reduction Premium remains the same. For Drivers between 22 years and under 25 years of age, the Minimum Liability is $ 5,000.00 which can be reduced to $ 1,500.00 and the Liability Reduction Premium remains the same.
EXTRA LIABILITY REDUCTION PREMIUM (ELRP) COVER: Extra Liability Reduction Premium (ELRP) which is a Comprehensive Liability Cover is also available at the commencement of the hire at an Additional Cost of $ 8.00 Per Day (for Ages 25 to 69) and $ 11.00 Per Day (for ages 22 to 24 and 70 to 85) to cover Hail, Storms, Single Vehicle (an accident not involving a collision between the rental vehicle and another vehicle, other than a parked vehicle) and Animal Damage ON VEHICLES WHICH ARE MODELS 2004 OR NEWER. Should you wish to avail yourself and purchase this Extra Cover, please make such request in writing in Step Two of your Booking Form (in the Special Requirements Box), or alternately you can call any one of our Locations where the Booking is made or email us this request. (Extra Liability Reduction Premium - ELRP - above is based on a minimum 7 Day or Weekly Hire).
NOTE: In the unfortunate event of an accident, irrespective of Cause, an Administration Fee of $ 110.00 will apply to cover costs in obtaining Quotations, filing relevant documentation and allied ancillary costs In addition, Relevant Liability will be charged and, should the costs of Repairs, Loss of Rental and allied charges be less than the sum charged, a Refund will be available on the return of a Signed Schedule of Costs being returned to this Office. Please Note: In the event of any accident or vehicle theft we will charge you your excess regardless of whether you have your own travel insurance.
|How we protected our Customers!||Your Liability and Financial Responsibility|
|With Us for 25+ Drivers||With some Other Companies|
|Type of Incident||
(LRP) Basic Liability Reduction Premium
(ELRP) Extended Liability Reduction Premium
|On all type of vehicles|
|Single vehicle accidents||Au $ 1,500.00||Au $ 550 (Comprehensive)||No cover / up to total value of vehicle|
|Windscreen||No Cover on LRP||Au $ 550 (Comprehensive)||Full value of windscreen + loss of rental|
|Hail damage||No Cover on LRP||Au $ 550 (Comprehensive)||Up to total value of vehicle + loss of rental|
|Tyre damage**||No Cover on LRP||Au $ 550 (Comprehensive)||No Cover|
|Collision with animals||Au $ 1,500.00||Au $ 550 (Comprehensive)||Up to total value of vehicle|
|Theft of vehicle**||Au $ 1,500.00||Au $ 550 (Comprehensive)||Up to total value of vehicle|
|Destruction of vehicle by fire||No Cover on LRP||Au $ 550 (Comprehensive)||Up to total value of vehicle|
|Collision with other vehicle||Au $ 550||Au $ 550 (Comprehensive)||Up to total value of vehicle|
SMOKING IN RENTAL CARS: If the Hirer chooses to smoke and/or let any other person the vehicle to smoke, a Minimum Penalty of $ 110.00 shall apply. All our Rental Vehicles are non-smoking vehicles.
CHECK IN: All vehicles will be considered to have been checked in once they have been inspected following cleaning and detailing and, if applicable, all Soft Top Canopies returned to their original position on the vehicle. Vehicles checked in after 4:30 pm on any day will be deemed to have been checked in the next Working Day.
VIOLATIONS: The Company reserves the right to take possession of its hire vehicle without any notice and at your expense in the following circumstance:
DRIVERS LICENCE: Drivers must hold a current driving licence valid in their country of residence. A surcharge of $ 8.00 per day applies for drivers 21-24 years of age. For Drivers Under 21 or Over 70 Years of Age - Price On Asking (POA) ONLY. L-plate licences are not acceptable and are not allowed to drive our vehicles.
PICK UP & DROP OFF: Free Pickup and Drop Off service is provided in the Local Area ONLY and is always subject to staff availability. No Pickup and/or Drop Off Services available on Weekends and/or Public Holidays. Airport Pickup and Drop Off (Transfer) Services are for a minimum 7 Days Hire, departing any of our Offices on the Gold Coast and charges may apply. Conditional to Availability of Resources, and our discretion, Airport Requests might be accommodated for shorter notification. Such requests granted are Subject to (a) No Cancellation At All as Vehicle is removed OFF Available "For Hire" Fleet and (b) Pickup is conditional to prior Bookings and not guaranteed for the time requested!!! However, we will endeavour to accommodate you and try to provide your requested service as soon as is practically possible!!!
AREA OF USE: All vehicles are for on-road use only (Off-Road or unsealed road usage will incur severe penalties!) and Radius Restrictions apply as follows : Radius Restrictions: 30 Kilometres from Depot in Surfers Paradise, unless prior arrangements are made for extensions at the commencement of hire and such entry written on the face of the Rental Agreement with full payment of the charges applicable for such extensions made at commencement of hire. Pre-Booked vehicles may qualify for unlimited kilometres within the Gold Coast Boundaries (for Selected vehicles - Minimum Hire 15 Days) although Gold Coast Metropolitan Use and Country Restrictions and conditions will continue to apply! All Vehicles are for ROAD USE ONLY! Charges and SEVERE Penalties apply where Vehicles have been driven Off-Road and/or on unsealed Roads! Vehicles are not permitted to be taken off the Mainland of Australia onto any islands whatsoever!
Gold Coast Region: This Area of Use includes all areas bounded and confined to Tweed Heads (in New South Wales) in the South, to Pimpama in The North, and Tambourine Mountains in the West. Included are all Theme Parks in Between these areas.
Brisbane, Byron Bay, Noosa (Sunshine Coast Region): This Area of Use includes all areas bounded and confined to Byron Bay (in New South Wales) in the South, to Noosa/Sunshine Coast in the North, and Tambourine Mountains in the West. Included are all Theme Parks in Between these areas. Please Note: Northern Areas are subject to Toll Roads.
It is possible to extend the above Areas of Use subject to applicable charges and prior agreement for usage in the Areas of Proposed Travel which are subject to:
* Liability Reduction Premium selected for the Duration of Hire;
* Minimum Rental Periods of 7 Days (One Week) apply for Travel beyond the above Two stated Areas of Use;
* Excess Kilometers will be charged at a rate of 39 cents per Kilometer.
Please Note: Vehicles hired from this Company are NOT ALLOWED, nor are they suitable for or to be taken Off-Road or on Unsealed Roads. Penalties WILL apply!
TOLLS: Effective July/August 2009, all tollways in Queensland can only be paid via electronic means. Consequently, if you plan to travel on Motorways you are required to either have your own Electronic Toll Tag (Any Australian tag can be used), purchase a GoVia Toll Pass (www.govia.com.au for details) or have our friendly Staff set up an account for you at a nominal charge.
STREET DIRECTORIES: Complementary Street Directories are supplied with each vehicle rented. Loss or non-return of such Street Directories will incur a $ 50.00 Replacement Fee.
RELOCATION: As per the Contract and Clause 2.3 therein. All relocations are subject to Minimum Hire Periods and Relocation charges apply.
FUEL: All Hirers are requested to return their vehicles with the same fuel and levels as at the start of the Hire. We do not possess Petrol Pumps on the site. Consequently, charges will apply if the vehicle is returned with lesser fuel than it went out with. In the case of any Hirer running out of fuel, the Cost for RACQ Roadside Assistance charges will be at the expense of the Hirer/s.
KEYS: The Hirer/s are responsible for the cost of replacing keys which may be lost or broken, or even for the retrieval of keys locked in the vehicle, especially electronic keys which attract a charge of $ 585.00 in all cases. Cost of a Locksmith travelling to the vehicle will be at the Hirers' expense as will be any RACQ Roadside Assistance charges for keys locked in the vehicle.
ROADSIDE ASSISTANCE: All OUR vehicles are covered by RACQ 24 Hour Fleet Roadside Assistance which is included in the cost of rental FREE OF CHARGE. However, please note that ALL Human Errors are charged for at the rate of $ 55.00 Per Instance (i.e. Keys locked in car, Ran out of Fuel, Lights left on and battery discharged, etc..)
CALCULATION ERRORS ON THE RENTAL CONTRACT: All Rental Contracts are "Subject to Audit" following completion of the Hire. All charges set out within the Contract are not final. Should any written and/or calculation error occur in the Rental Contract, the Hirer/s irrevocably authorise the Company to charge their Credit Card for any shortfall and, in the case of overpayment by the Hirer, credit the Hirer directly to their Credit Card which was used for the purpose of the Hire of a vehicle.
PEAK PERIODS: During peak season and public statutory holidays, Seasonal Surcharges/Minimum rental periods apply. No Trade Exchange or Barter Dollars accepted AT ALL.
LATE FEE/CHARGES: Late Fees and Charges will apply once a Rental Vehicle is over 59 Minutes Late after the designated Time and Date of Return. Such Fees and Charges will be calculated at One Third the Daily Rental Rate for each and every Hour that the vehicle has been returned later than the stipulated time. In such instance, once the vehicle is Three Hours Late (i.e. 3 Hours and 59 Minutes later than the designated Time and Date of Return), the Hirer will not be entitled to keep the vehicle which will be checked in and the Contract terminated upon succesful Check in of the said vehicle and all Damages ascertained (should there be any). This is non-negotiable. Should the Company lose any pre-arranged Booking for the said vehicle, then the Hirer will be charged the full amount of the said Booking should this Company lose such Booking due to the Hirers' tardiness and neglect.
REFUNDABLE BOND: On collection of your vehicle, a Refundable Credit Card Bond is required. Cash and/or EFTPOS deposits are BOTH unacceptable. The Bond applicable should cover the nominated Liability Excess and MUST be available within the Credit Card's available balance. Upon return of the hired vehicle in the same condition as when it was rented, such deposit will be refunded. Failure to have your Nominated Bond at collection of your vehicle does not entitle you to a refund of any monies paid for the service of a Rental Vehicle being held for your use. Furthermore, unless a Guarantor Form is completed and returned to this office prior to the Hire of the vehicle, the Credit card Holder must be present on collection of the hire vehicle. Failure of completed Credit Card Holder details will result in non-delivery of the Booked vehicle and the Hirer will not be entitled to a refund. This explains why we request you check and confirm that you have read the Terms & Conditions and Rental Guidelines prior to completion of your Booking with this Company. In all instances where the Rental Period is 7 Days or more, especially when the Hirer uses the facility of a Debit Card, due to Bank Regulations and Pre-Authorisation constraints, all Bond/Deposit/Liability Amounts chosen by the Hirer will be debited to the Card Holders' account and then refunded on return of the vehicle in undamaged condition. Please Note: We have been advised by the Banks that such Rental Bond/Deposit/Liability refunds can take a minimum period of between 2 and 10 Working Days from the date of return of the rental vehicle and any delays in your receiving the Bond/Deposit/Liability Funds will not be the responsibility of this Company. Should Conversion Rates/Exchange Rates vary between Time of Bond/Deposit/Liability charged and Time of Bond/Deposit/Liability returned, the onus of such costs will be at the Hirers expense and the Company will not be responsible for such charges, nor enter into any conversation or correspondence, as during the Period of Hire you have always had the option to reduce your Liability, which you opted not to reduce, and consequently placed this Company in a position that we had to hold such large amounts of your funds for your Bond/Deposit/Liability. (Eff. 19.04.2011).
WE NEITHER ACCEPT, NOR WILL WE EVER ACCEPT, AMERICAN EXPRESS AND DINERS CLUB CARDS AT ALL!!! - AT EITHER OUR LOCATION OR ANY OF OUR AFFILIATE LOCATIONS WITHIN AUSTRALIA. Acceptable Credit Cards are : Bankcard, Visa AND Mastercard ONLY!!!
RESERVATION/BOOKING CHARGES: To reserve the car you must pay the Rental Cost, as quoted, using Visa / MasterCard / Bankcard. This will be charged directly to your Credit Card and you pay the Deposit when you collect your vehicle. On receipt of your Rental cost as quoted we make your reservation. We will e-mail - fax or post, if you prefer - a Reservation Confirmation Receipt. The Confirmation will contain details of your rental, pick-up procedures and contact telephone numbers for emergencies. Because of differing time zones & office hours please allow at least 48 hours between making your reservation and your intended pick-up and/or drop-off time. Important - Please do not assume that a vehicle is available until you receive written confirmation. Whilst we make every effort to ensure complete accuracy, we regret that we can not accept responsibility for errors however caused. A non-refundable and non-transferable Fee is calculated and charged at the time the Reservation is made (EXCEPT UNLESS SPECIFIED DUE TO SEASONAL DEMANDS AND STATED HEREIN - PLEASE READ CANCELLATION POLICY TOO!). All vehicles may not be available at all times and geographic driving restrictions may apply. Similar Category/Class of Vehicle may be substituted. Please enquire for full details on rates and conditions. For further details on our Cancellation Policy, please refer to the Cancellation Policy Section hereunder. Once a Booking has been charged to a Hirer, the vehicle is taken off the Rental Fleet for the Specified Time and made available for the Hirer. Should the Hirer not have the required available Deposit/Liability as chosen by the Hirer and available on their Credit Card, the vehicle will continue to be held at the Depot until completion of the Hire Period and will not be made available to the Hirer until such time as their chosen Deposit/Liability can be authorised. No Refunds will be entertained in such instances. If the Hirer does not have sufficient funds to cover their chosen Deposit/Liability, we recommend reducing your Deposit/Liability to a more manageable amount. When you submit a booking request, you agree that you have read, understand and agree to comply with all our Terms and Conditions and Rental Guidelines pages as outlined within our Website prior to submitting your Request of a Rental Vehicle. Furthermore, a MINIMUM Period of Booking your vehicle 7 Days before collection IS REQUIRED to ensure you receive the vehicle requested. Notification less than 7 Days prior to collection and/or Confirmation by this Office WILL not guarantee availability of the requested vehicle and you may be asked to choose whatever vehicle is available at the date specified and your charges will be amended accordingly. Please ensure that your Booking ensures a minimum of 7 Days Notice should you want a specific vehicle as chosen by you. In instances where the Hire is for a period less than Fifteen (15) Days (or a Fortnight) at the minimum, UNLIMITED KILOMETRES ARE UNAVAILABLE AS MINIMUM REQUIREMENTS FOR UNLIMITED KILOMETRES IS 15 DAY (FORTNIGHTLY HIRES) HIRE AND NOT ANY PERIOD LESS THAN FIFTEEN (15) DAYS UNDER ANY CIRCUMSTANCES (Even if the website fails to recognise that you are booking for a lesser period).
PLEASE NOTE: With respect to "Pre-pay Online Special Rate" or "Early Bird" or "Package/Multiple Vehicle Hire" Bookings, it is the Hirers' responsibility to ensure that the Credit Card supplied has sufficient funds to charge the full "Pre-pay Online Special Rate" or "Early Bird" or "Package/Multiple Vehicle Hire" when we receive the Booking. ALL "Pre-pay on Line Special Rate" or "Early Bird" or "Package/Multiple Vehicle Hire" Bookings are charged in FULL at the Time of receiving your Booking due to Booked Vehicles being removed from our rental fleet of vehicles availabile for Hire! This excludes "Pay on the Day or Telephone / Walk-In Rate" Bookings where the Full Rate is paid and not Discounted as on the "Pre-pay Online Special Rate" or "Early Bird"or "Package/Multiple Vehicle Hire" . Bookings where the Credit Card supplied has insufficient funds, or is rejected by your Financial Institution for any reason, will automatically revert to "Pay on the Day or Telephone / Walk-In Rate" Conditions. Where any Booking is made and received by this Office "Less than 7 Working Days of the Date of Hire", the "pre-pay Online Special Rate" or "Early Bird" or "Package/Multiple Vehicle Hire" WILL NOT APPLY! Rates applicable for any Bookings made and received by this Office "Less than 7 Working Days of the Date of Hire" will be charged the FULL "Pay on the Day or Telephone / Walk-In Rate" which is charged at the time the Booking is received by this Office! 7 Days is 168 Hours from the Time of Booking.
Hirers can request to "Pay on the Day or Telephone / Walk-In Rate" by stipulating such fact in Step 2 of the Booking Form and in the Box marked "Special Requirements". In this case, payment will not be processed until the Requested Date of Hire and the Web-Discounted Rate will not apply.
For any Cancellations to be made, such cancellation must be made in writing as per the "Cancellation Policy" below. No Refunds will be made for any cancellations after the "Cancellation Policy" Period! However, the credit available is of equal value and will be available for use up to and including 90 Days from the Original Date of Hire and based on Rates applicable at the time of Collection which is available from this site. No Days are credited for No-Shows or Hires that are allegedly cancelled without prior written notification via email or facsimile to this Office and received by this Office followed by written notification to you confirming your cancellation in writing too!
Bookings received without valid Credit Card details and/or insufficient funds to charge at the Time of Booking, will be deemed to fall into the category of "Pay on the Day or Telephone / Walk-In Rate" and will be charged accordingly!
At the discretion of the Company, and conditional to availability, should you wish to change the Class or Type of Vehicle you have booked, there is a $ 50.00 Charge which applies. If this Booking is a "Pre-pay Online Special Rate" or "Early Bird" Rate, then the original charges as Booked will remain in force. There will be no refunds or discounts in these instances.
PLEASE NOTE: Bookings made on any Special Type Rates during one period of the year will not be valid at another period of the year until, and unless, the difference of the charges for the Peak Period are paid in full. This is because Off-Peak Rates differ from Peak Rates and if you book during Off-Peak Times, and wish to change your Booking for a Peak Period time, the Rate charged on collection of the vehicle will be the Peak rates and not the Off-Peak Rates as booked earlier. At the Company's discretion, we MAY permit credit for the Off-Peak Rates and charge the difference depending on vehicle availablity.
Furthermore, unless a Guarantor Form is completed and returned to this office prior to the Hire of the vehicle, the Credit card Holder must be present on collection of the hire vehicle. Failure of completed Credit Card Holder details will result in non-delivery of the Booked vehicle and the Hirer will not be entitled to a refund. This explains why we request you check and confirm that you have read the Terms & Conditions and Rental Guidelines prior to completion of your Booking with this Company.
CHANGES/ALTERATIONS/AMENDMENTS TO BOOKED VEHICLE HIRE TIMES: In order to Alter, Change or Amend any Booked Time for a reserved vehicle, please supply the relevant Office with a minimum of 48 Hours notice of such Alteration, Change or Amendment to your Booked Time in order that we may be able to assist you. There are no gurantees that we could assist but every effort will be made to accommodate your request for the Alteration, Change or Amendment to your Booked Time. Please Note: If the Change, Alteration or Amendment is for a new time which is prior to 9:00 am or after 4:00 pm on any day, extra charges will apply.
PAYMENT POLICY: Full payment is required to confirm the Reservation. For Bookings of more than 60 Days prior to your arrival, you may choose to pay a Deposit of TWO DAYS RENTAL (Minimum) with the balance to be charged automatically 30 Days prior to the arrival date. Please read the Conditions herein.
Prepaid and Reloadable Debit cards and gift cards, as well as Travel cards and EFTPOS cards are not accepted.
Please note, a physical card must be presented.Gold Coast Car Hire does not accept cards presented on phones or watches and doesn’t allow contactless payment methods such as pay-wave.
"BEAT COMPETITOR'S RATE" POLICY: Please note that we will beat any Genuine "Written Full Price & Total Drive Away Quote" on a Rental Vehicle of similar Type, Age and Accessories as offered by our Competitors AND this will, naturally, nullify our Rates originally offered and you will receive a new price based on the Competitor's rate as supplied and, naturally, cheaper than our Competitor's Full Price Rate as supplied or published and shown by you in writing from the Competitor.
"EARLY BIRD" AND/OR "MULTIPLE VEHICLE OFFER" SPECIALS: This is a Special Rate offered to Hirers who want to avail themselves of "Fixed" and "Cheaper" Rates ahead of their travel and book vehicles anytime and well in advance of their Hire Requirements. All such Offers guarantee the Hirer the exact vehicle they choose and is non-refundable, non-transferable and, in the event of cancellation, does not entitle the Hirer to a refund nor does it entitle the hirer to any days credit for usage of a vehicle at a later time. Please ensure your Travel Arrangements prior to making such Booking as there is no cancellation Policy for this type of Service nor any Refund.
SPECIALS: All "SPECIALS" or "Early Bird" or "Package/Multiple Vehicle Hire" advertised must be paid in advance as stipulated or at the Time of Booking. "SPECIALS" or "Early Bird" or "Package/Multiple Vehicle Hire" Offers are non-refundable, non-upgradeable and non-transferable. Minimum and maximum hire conditions apply. All "SPECIALS" have minimum pay in advance requirements. SOME SPECIALS ADVERTISED AT THIS SITE MUST INCLUDE A SATURDAY NIGHT!
SPECIAL NOTE: Specials or "Early Bird" or "Package/Multiple Vehicle Hire" are available to ALL drivers and include rental for entire period of Hire, Government taxes and Standard Liability Cover. Furthermore, There is NO FREE PICK UP OR DROP OFF SERVICE on "SPECIALS" or "Early Bird" or "Package/Multiple Vehicle Hire" and all vehicle must be collected and returned from and to our Office from where the vehicle was collected. A Surcharge applies for Service during Long Week Ends and Public Holidays. For any and all Airport Services requested on a Special, a non-refundable Additional Surcharge will apply.
VEHICLE INFRINGEMENTS: Are the responsibility of the hirer. Infringements processed incur a $ 110.00 ADMINISTRATION FEE. All fines can and will be traced back to the hirer by virtue of the Rental Contract duly signed.
EXTENSIONS: You will notify the Company and obtain the Company's authorisation for any and all Extensions beyond the Due Date and Due Time as specified on the Face of the Contract and as requested by you at the commencement of the hire. Such notification MUST be obtained prior to the specified Due Date and Time. Should you fail to obtain the Company's authorisation for Extension prior to the specified Due Date and Due Time, and your Rental is overdue, all Liability Cover ceases with immediate effect from the Due Date and Due Time specified and a LATE PENALTY of $ 9.90 PER DAY OR PART THEREOF WILL APPLY over and above the agreed Daily rental Rate as specified on your Contract for each day and/or part thereof.
Furthermore, should your Rental become overdue, the Company reserves its rights to commence re-possession of the rental vehicle without notice and you WILL be liable for a minimum re-possession cost of $ 250.00. This Company further reserves the right to report such vehicle as stolen.
CANCELLATION & REFUND POLICY : Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described or don’t do what they are supposed to do.We do not offer Goodwill Refunds for any "SPECIAL" or "Early Bird" or "Package/Multiple Hire" Offers that have been reserved. Once a vehicle is Booked on a "SPECIAL" or "Early Bird" or "Package/Multiple Vehicle Hire" Offer, the Hirer is liable for the Rental Sum for the Period as was Originally requested. For any "SPECIAL" or "Early Bird" or "Package/Multiple Vehicle Hire" Offers. Please note that these Bookings are non-transferable and non-upgradeable as these "specifically booked" vehicles are removed off the "Fleet for Hire" listings and not offered to anyone else for your hire period. Any Non-Brochure or Non-Internet or Non-Standard Rate is considered as a "Specials" or "Early Bird" or "Package/Multiple Vehicle Hire" Rate and such Terms & Conditions shall apply.
CANCELLATION POLICY FOR STANDARD RATES (EXCLUDING "SPECIAL" RATES or "Early Bird" or "Package/Multiple Vehicle Hire" OR Non-Standard Internet Rate ):
More than 7 Days - A Cancellation Fee equivalent to a Two (2) Day Rental Fee;
5 to 7 Days - A Cancellation Fee equivalent to a Three (3) Day Rental Fee;
72 Hours to 5 Days - A Cancellation Fee equivalent to a Half the Cost of the Rental;
Less than 72 Hours or No Show At All - A Cancellation Fee equivalent to the Full Cost of the Rental.
During Peak Periods, School Holidays, Statutory Holidays, Easter Month and Christmas Month, Minimum Cancellation Periods differ as follows:
More than 21 Days - A Cancellation Fee equivalent to a Three (3) Day Rental Fee; rsonble priod of time
14 to 21 Days - A Cancellation Fee equivalent to a Four (4) Day Rental Fee;
7 to 14 Days - A Cancellation Fee equivalent to the Full Cost of the Rental;
Less than 7 Days or No Show At All - A Cancellation Fee equivalent to the Full Cost of the Rental.
COVID PANDEMIC CANCELLATIONS (UPDATED EFFECTIVE 1 NOVEMBER 2021):
During COVID Period, all cancellations are subject to Lockdowns and/or restrictions at the point of Departure and the State of Queensland Laws and Regulations. To cancel a booking, Hirers will have to provide proof of such restrictions by way of an email with either links or cut and paste of the restrictions applicable from where they are departing and of the State of Queensland. All cancellations will be subject to Australian Federal and State Government Travel Website instructions, a copy of which should be cut and pasted in your "Email of Intent to Cancel Booking due to Covid" providing "Proof of Residency" of where you are coming from in order to obtain a Covid Credit which will be held for you at the discretion of the Company for a limited period of up to six months. No other reason will be accepted at all.
Minimum Cancellation Periods apply for which Credit will be held by this Office and must be redeemed by 30 June 2022, and will be based on same rates as at the time of booking. Cancellation periods are as follows so please ensure you are aware of Terms before booking your hire car and which you claim to do before submitting your booking to us as follows:
More than 7 Days - A Redeemable Cancellation Fee equivalent to a Three (3) Day Rental Fee;
5 to 7 Days - A Redeemable Cancellation Fee equivalent to a Four (4) Day Rental Fee;
3 to 5 Days - A Redeemable Cancellation Fee equivalent to a Five (5) Day Rental Fee;
Less than 3 Days or No Show At All - A Redeemable Cancellation Fee equivalent to the Full Cost of the Rental.
IN ALL INSTANCES, ALL CANCELLATIONS MUST BE IN WRITING SENT TO: firstname.lastname@example.org as no verbal requests will be entertained or accepted.
NOTE : Car Hire Products and Services referred to in this site are available from our Gold Coast Offices at Surfers Paradise on the Gold Coast, Australia, and Temporarily Suspended for Brisbane ONLY. Charges apply for all Airport Services and Relocation requests from certain destinations! All Prices are subject to change without notice.
ALL AIRPORT REQUESTS MUST BE BOOKED & PRE-PAID 7 DAYS IN ADVANCE!!!
If an Airport Request is Booked less than 7 Days in advance, Conditional to Availability of Resources, & our discretion,
Airport Requests might be accommodated for shorter notification. In such instances, Service Time is not guaranteed.
Such requests granted are Subject to No Cancellation At All as Vehicle is removed OFF Available "For Hire" Fleet!!!
PLEASE NOTE: All Discounts, Non-Brochure or Discounted Rates shall be considered as "SPECIAL" rates. Should you request a Discount Price or a Free Service, you will be subject to additional Terms & Conditions including but not limited to those contained within the Terms & Conditions of this site, including Terms & Conditions as may be found on any page of this site. Terms & Conditions stated herein over-ride any other Terms & Conditions as may be found on other pages of this Website.
People Movers and this Includes reasonable Luggage that will fit into the Boot of a Car or the confines of the
People Mover & apply for a Minimum Five Day Rental of Late Model & New Range of Vehicles during Business Hours!
Effective 10 December 2010, It is the Hirers responsibility to ensure that the vehicle they have chosen for hire is suitable
for the amount of luggage they intend to carry. Such luggage should fit into the Boot of the vehicle they have booked.
This Company will not be held responsible in any way should the Hirer have failed due diligence in order to ensure that
the amount of luggage they have does not fit into the car they have chosen. Verbal claims/allegations of advice from
Office Staff are not acceptable excuses as every vehicle is shown on this website prior to a Booking and it is the Hirers
responsibility to check specifications of the chosen vehicle. It is not the Policy of this Company or its Staff to advise a
Hirer of what vehicle he/she should choose nor is this Company in a position to guess the Hirers requirements.
Airport Services are ONLY AVAILABLE for a minimum 3 Days Hire & charges may apply.
For hires Under 3 Days, the Company's discretion applies.
Please note: As our Offices are in Surfers Paradise and Broadbeach at this stage, Airport Services could have delays due to
Road Traffic, Road Works, or any other Circumstance beyond our Control. However, we always endeavour to be as
punctual as is possible! We have Reserved & Marked Parking Spaces at the Gold Coast/Coolangatta Airport.
Confusion caused due to "Daylight Savings" and erroneous times supplied by the Hirer will incur extra charges!
Economy (1995 TO 2000) Cars - 100 Kilometres Per Day of Hire - Gold Coast Use ONLY;
Late Model (2000 TO 2008) - 100 Kilometres Per Day of Hire - Gold Coast Use ONLY;
New Cars (2009 and over) - 100 Kilometres Per Day of Hire - Byron Bay to Noosa Use ONLY;
New Car hires may request Extension of Area usage & Extra Kilometers conditional to Costs & Company discretion!
UNLIMITED KILOMETRES ONLY PERMITTED WITH VEHICLES DENOTED AS 2010 OR NEWER WITH CONDITIONS AS STATED!
IMPORTANT NOTE REGARDING USAGE/ACCESSORIES
Accessories including Power Steering, Cruise Control, Radios with USB or Apple Features and USB Ports and coldness of Air Conditioning
(including performance of these Accessories) is commensurate with the age of vehicle and does not form any part of the booking, hire or Contract
Baby Seats & Booster Seats supplied to the Hirer are neither fitted nor assisted in fitting by our Staff. It is the Hirers responsibility to fit such seat.
Hyundai Getz, Nissan Micra and Proton Model Vehicles are for Gold Coast & Surfers Paradise Use ONLY!
All other Vehicles, Vans and SUVs are for permitted to travel between Gold Coast, Byron Bay & Brisbane ONLY
(Unless Further Distances Specified and Charges Paid for)!
DURING THIS PERIOD, MINIMUM RENTAL PERIOD IS FIVE (5) DAYS!
SHORTER PERIODS MAY BE AVAILABLE AT THE COMPANY'S DISCRETION, IF VEHICLES ARE AVAILABLE!
We are a Family Company who cater Budget car hire and Late Model Cars for Families at CHEAP Family Prices,
with Discount Cars available from $ 29 Per Day under certain conditions as stated on our Home Page.
Our Mission Statement is to save our Customers money to spend on their Families rather than on expensive Hire Cars.
We prefer you have a carefree Holiday with your Family at thrifty car hire prices!!!!!
Last Minute Car Hire Specials Available for Rental Cars at various times of the year!
BOOKMARK THIS SITE IN YOUR FAVOURITES & BOOK YOUR HIRE CAR NOW!
(Member of the Gold Coast Car Hire ® & Surfers Paradise Car Hire ® Group of Businesses)
Beware of imitators on the World Wide Web FRAUDULENTLY claiming to be our Partners or Affiliates!
TM & ® 2007 Gold Coast Car Hire Pty Ltd.Important : In the event that there is any contradiction between the Terms contained herein and Terms & Conditions on the signed Rental Contract/Agreement the signed Contract/Agreement will take precedence.
All Rights Reserved.
Disclaimer: Should pricing errors occur on this website due to Maintenance or Webmaster Upgrades, the prices will be compared to exact pricing when the Maintenance or Upgrade is completed and such pricing will apply to any Booking received during such period. Further details of the Terms & Conditions are provided on individual Rental Contracts. Prices, Specials and Terms & Conditions may change without Notice. The Company reserves the right to cancel any Booking at any time due to circumstances beyond our control & will not be held responsible for the cancellation or costs associated with alternate modes of travel. Customers, who have booked vehicles at Normal Brochure Rates, and NOT any Special Rate, may accept the Company's Offer of an alternate vehicle and, should the offer not suit the Customer, any Refund (if applicable) made will be for the Rental paid ONLY. All Alterations & Amendments to Bookings are subject to the Company's discretion & Extra Charges which will apply. All Pre-Pay Online Specials, Period for Discounted Rate & Savings Offered are subject to change without Notice, Non-Transferable, Non-Refundable, Conditional to Seasonal Demands & Availability. (Pre-Auth - Deposit 4:21 21.02.2010) Last Updated December 2020